At B/S Art Studio, we are committed to providing high-quality handcrafted artistic products and a reliable shopping experience. Due to the unique and fragile nature of our products, we apply the following exchange policy:
Applicable Products:
Artistic products including: Hand-painted artworks, Illustrated books, Decorative conical hats, and handcrafted souvenirs made by B/S Art Studio.
- We offer product exchanges only. Returns and refunds are not accepted.
- Exchanges are only accepted if the item arrives damaged (torn, broken, or significantly defective) and is clearly documented in a video recorded during the unboxing process.
Proof via Unboxing Video:
- Customers must record a continuous, unedited video of the unboxing process that clearly shows the condition of the outer package and the product inside.
- The video must display: the moment the package is opened, visible damage (if any), and that the item has not been used.
- Requests without unboxing video evidence will not be eligible for exchange.
Notification & Handling Timeframe:
- Customers must submit the video and exchange request within 48 hours of receiving the item.
- Once verified as a transport-related issue, we will ship a replacement at no additional cost, including international shipping fees.
Exchange Not Accepted If:
- The product is damaged due to misuse after delivery.
- No video evidence is provided upon unboxing.
- The request is based on personal preference, change of mind, or a request to change model/design.
Shipping & Delivery:
- We ship worldwide using reliable international couriers such as EMS, UPS, and VN Post via air freight.
- B/S Art Studio guarantees careful packaging to minimize damage during shipping.
Need help?
Contact us at contact@bsartstudio.vn for questions related to refunds and returns.