{"id":3631,"date":"2022-02-19T11:44:37","date_gmt":"2022-02-19T04:44:37","guid":{"rendered":"https:\/\/bsartstudio.vn\/refund_returns\/"},"modified":"2025-11-18T17:44:50","modified_gmt":"2025-11-18T10:44:50","slug":"return_exchange_policy","status":"publish","type":"page","link":"https:\/\/bsartstudio.vn\/en\/return_exchange_policy\/","title":{"rendered":"Return & Exchange Policy"},"content":{"rendered":"\n

<\/p>\n\n\n\n

\"Order
Order & Shipping Process BS Art Studio<\/figcaption><\/figure>\n\n\n\n

At B\/S Art Studio, we are committed to providing high-quality handcrafted artistic products and a reliable shopping experience. Due to the unique and fragile nature of our products, we apply the following exchange policy<\/strong>:<\/p>\n\n\n\n

<\/p>\n\n\n\n

Applicable Products:<\/h3>\n\n\n\n

Artistic products including: Hand-painted artworks, Illustrated books, Decorative conical hats, and handcrafted souvenirs made by B\/S Art Studio.<\/p>\n\n\n\n

<\/p>\n\n\n\n

    \n
  • We offer product exchanges only<\/strong>. Returns and refunds are not accepted<\/strong>.<\/li>\n<\/ul>\n\n\n\n
      \n
    • Exchanges are only accepted if the item arrives damaged (torn, broken, or significantly defective)<\/strong> and is clearly documented in a video recorded during the unboxing process<\/strong>.<\/li>\n<\/ul>\n\n\n\n

      <\/p>\n\n\n\n

      Proof via Unboxing Video:<\/h2>\n\n\n\n
        \n
      • Customers must record a continuous, unedited video of the unboxing process<\/strong> that clearly shows the condition of the outer package and the product inside.<\/li>\n<\/ul>\n\n\n\n
          \n
        • The video must display: the moment the package is opened, visible damage (if any), and that the item has not been used.<\/li>\n<\/ul>\n\n\n\n
            \n
          • Requests without unboxing video evidence will not be eligible for exchange.<\/strong><\/li>\n<\/ul>\n\n\n\n

            <\/p>\n\n\n\n

            Notification & Handling Timeframe:<\/h2>\n\n\n\n
              \n
            • Customers must submit the video and exchange request within 48 hours of receiving the item<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                \n
              • Once verified as a transport-related issue, we will ship a replacement at no additional cost<\/strong>, including international shipping fees.<\/li>\n<\/ul>\n\n\n\n

                <\/p>\n\n\n\n

                Exchange Not Accepted If:<\/h2>\n\n\n\n
                  \n
                • The product is damaged due to misuse after delivery.<\/li>\n<\/ul>\n\n\n\n
                    \n
                  • No video evidence is provided upon unboxing.<\/li>\n<\/ul>\n\n\n\n
                      \n
                    • The request is based on personal preference, change of mind, or a request to change model\/design.<\/li>\n<\/ul>\n\n\n\n

                      <\/p>\n\n\n\n

                      Shipping & Delivery:<\/h2>\n\n\n\n
                        \n
                      • We ship worldwide using reliable international couriers such as EMS, UPS, and VN Post via air freight.<\/li>\n<\/ul>\n\n\n\n
                          \n
                        • B\/S Art Studio guarantees careful packaging to minimize damage during shipping.<\/li>\n<\/ul>\n\n\n\n

                          <\/p>\n\n\n\n

                          Need help?<\/h2>\n\n\n\n

                          Contact us at contact@bsartstudio.vn for questions related to refunds and returns.<\/p>\n\n\n\n

                          <\/p>\n\n\n\n

                          <\/p>\n\n\n\n

                          <\/p>\n","protected":false},"excerpt":{"rendered":"

                          At B\/S Art Studio, we are committed to providing high-quality handcrafted artistic products and a reliable shopping experience. Due to the unique and fragile nature of our products, we apply the following exchange policy: Applicable Products: Artistic products including: Hand-painted artworks, Illustrated books, Decorative conical hats, and handcrafted souvenirs made by B\/S Art Studio. Proof […]<\/p>\n","protected":false},"author":2,"featured_media":9035,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"\n

                          At B\/S Art Studio, we are committed to providing high-quality handcrafted artistic products and a reliable shopping experience. Due to the unique and fragile nature of our products, we apply the following exchange policy<\/strong>:<\/p>\n\n\n\n

                          Applicable Products:<\/h3><\/p>\n\n\n\n

                          Artistic products including: Hand-painted artworks, Illustrated books, Decorative conical hats, and handcrafted souvenirs made by B\/S Art Studio.<\/p>\n\n\n\n

                          Exchange Eligibility:<\/h2><\/p>\n\n\n\n
                            \n
                          • We offer product exchanges only<\/strong>. Returns and refunds are not accepted<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                              \n
                            • Exchanges are only accepted if the item arrives damaged (torn, broken, or significantly defective)<\/strong> and is clearly documented in a video recorded during the unboxing process<\/strong>.<\/li>\n<\/ul>\n\n\n\n

                              Proof via Unboxing Video:<\/h2><\/p>\n\n\n\n
                                \n
                              • Customers must record a continuous, unedited video of the unboxing process<\/strong> that clearly shows the condition of the outer package and the product inside.<\/li>\n<\/ul>\n\n\n\n
                                  \n
                                • The video must display: the moment the package is opened, visible damage (if any), and that the item has not been used.<\/li>\n<\/ul>\n\n\n\n
                                    \n
                                  • Requests without unboxing video evidence will not be eligible for exchange.<\/strong><\/li>\n<\/ul>\n\n\n\n

                                    Notification & Handling Timeframe:<\/h2><\/p>\n\n\n\n
                                      \n
                                    • Customers must submit the video and exchange request within 48 hours of receiving the item<\/strong>.<\/li>\n<\/ul>\n\n\n\n
                                        \n
                                      • Once verified as a transport-related issue, we will ship a replacement at no additional cost<\/strong>, including international shipping fees.<\/li>\n<\/ul>\n\n\n\n

                                        Exchange Not Accepted If:<\/h2><\/p>\n\n\n\n
                                          \n
                                        • The product is damaged due to misuse after delivery.<\/li>\n<\/ul>\n\n\n\n
                                            \n
                                          • No video evidence is provided upon unboxing.<\/li>\n<\/ul>\n\n\n\n
                                              \n
                                            • The request is based on personal preference, change of mind, or a request to change model\/design.<\/li>\n<\/ul>\n\n\n\n

                                              Shipping & Delivery:<\/h2><\/p>\n\n\n\n
                                                \n
                                              • We ship worldwide using reliable international couriers such as EMS, UPS, and VN Post via air freight.<\/li>\n<\/ul>\n\n\n\n
                                                  \n
                                                • B\/S Art Studio guarantees careful packaging to minimize damage during shipping.<\/li>\n<\/ul>\n\n\n\n

                                                  Need help?<\/h2><\/p>\n\n\n\n

                                                  Contact us at {contact@bsartstudio.vn} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"1080","footnotes":""},"yoast_head":"\nReturn & Exchange Policy - B\/S Art Studio<\/title>\n<meta name=\"description\" content=\"We are committed to providing high-quality handcrafted artistic products. Due to the unique and fragile nature, we apply the following exchange policy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bsartstudio.vn\/en\/return_exchange_policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return & Exchange Policy - B\/S Art Studio\" \/>\n<meta property=\"og:description\" content=\"We are committed to providing high-quality handcrafted artistic products. 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